Return Policy (14 Days)

We understand that sometimes plans change, and not to worry, we gladly offer a comprehensive return policy. 

Order Cancellation

 Unshipped orders: credit card payments are subject to 5% merchant processing fees. Interac e-transfer, RBC PayPlan, and Affirm payments are fully refundable.

• Pre-orders: deposits can be cancelled. Subject to 5% processing fees.

Order Return
• Unopened package: subject to 15% restock fees. 

• Opened package: subject to 25% restock fees. Product must be unused, clean, and packed in the same condition it was received. 

• Used products: no returns. Defective products are only replaced and cannot be returned.

Defective Product
• If the product is defective, please notify us immediately upon receiving the package. Our team will arrange for necessary repairs and in some cases, replace the product if deemed unrepairable. We will cover all costs associated with shipping and repairs.

• If the customer continues to use the product after noticing a defect, the exchange or return policy is not applicable. 

Non-Returnable Items
• Batteries
• Gift Cards

Return Process
Before you return a product you must receive an approval letter. You are required to return the product in the same condition it was packed and received in. The product is subject to inspection upon delivery and if deemed unsellable, damaged, unclean, or not in its original condition and packed correctly, the return will be rejected and the customer has to take the product back at their own expense.

Once the return procedure is completed, a refund will be made via the original payment method used when placing the order. 

If you are arranging to return the shipment, you will need to ship to the address below and provide us with the shipment tracking number.    

The return address: 

Rize Bikes. 

c/o Return - #OrderNumber 

113-2680 Shell Rd

Richmond, BC V6X 4C9

Alternatively, we can arrange the shipping return on your behalf and send our courier to pick up your package. Return shipping costs will be deducted from the refund.

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