Terms and Conditions

Last updated: April 18th, 2024

Shipping

Shipping Time

Your order will ship within 1-5 business days once payment has been received. A shipping confirmation with a tracking number will be sent to the email address you provided at the time of purchase once your package leaves our warehouse. Please check your spam or junk folder if you do not receive a shipping notification email within 5 business days. The expected delivery date will be available on the courier’s tracking page.

Delivery Day

All eBike shipments will require an adult’s signature upon delivery. Please ensure an adult is present to receive the shipment on delivery day.

Shipping Method

FedEx and UPS are our main couriers for ground shipping services. We may ship with different couriers for rural and local deliveries. Courier choice is at the sole discretion of Rize Bikes.

Shipping Cost

Shipping is FREE for all eBikes under most circumstances. Enjoy FREE shipping on parts and accessories on all eBike orders. Orders that include more than one bike will usually ship together.

Shipping to Remote Locations and the Three Territories

Shipping to remote areas, including the Yukon, Northwest Territories, and Nunavut, may incur additional shipping fees. Before processing your order, we will assess it and provide you with a detailed shipping quote.

Bike Assembly Service

The Bike Assembly Service is available exclusively to customers who are both willing and able to collect their assembled bicycles from the Rize Bikes Service Centre.

This service incurs an additional charge, which Rize Bikes reserves the right to modify at any time without prior notice. You have the option to select the Bike Assembly Service during checkout, at which point the relevant fees will be disclosed to you before you finalize your payment.

You are obliged to retrieve your assembled bike within 5 business days from the scheduled collection date. Failing to do so will result in a $100 storage fee at the time of collection. Upon collection, you must thoroughly inspect the eBike for any issues and verify its functionality. Should you encounter any problems with the eBike, it is imperative that you immediately inform the staff overseeing the collection so that the issues can be addressed promptly. After completing the inspection and deeming the bike free of issues, you will be required to complete and sign a pick-up form. By signing this form, you acknowledge that the bike has been received in good condition and agree not to hold Rize Bikes accountable for any subsequent issues not covered by the Limited Warranty.

The Limited Warranty for your bike commences the moment you collect it from the Rize Bikes Service Centre. Any claims made under the Limited Warranty must adhere to the Claim Process specified in the warranty documentation.

Bike Repair and Maintenance Services

Bike repair and maintenance services are available exclusively to customers willing and able to drop off and collect their eBikes from the Rize Bikes Service Centre.

Rize Bikes reserves the right to modify the pricing of all services at any time without prior notice. At the time of drop-off, a Rize Bikes associate will provide a preliminary quote for the services requested. If, during service, our technicians discover additional issues, one of our associates will contact you with an updated quote. If you do not reply within 24 hours to the updated quote, we will only complete the original service(s) quoted even if additional services are required to solve the discovered issue(s). Your eBike will also be placed at the end of the queue if you decide to go ahead with the additional services quoted.

You are obliged to retrieve your eBike within 5 business days after service. Failing to do so will result in a $100 storage fee at the time of collection. eBikes left for more than 15 business days after the completion of service will be donated or recycled. Upon collection, you must thoroughly inspect the eBike for any issues and verify its functionality. Should you encounter any problems with the eBike, inform the staff overseeing the collection immediately so that the issues can be addressed promptly. After completing the inspection and deeming the bike free of issues, you will be required to complete and sign a pick-up form. By signing this form, you acknowledge that the bike has been received in good condition and agree not to hold Rize Bikes responsible for any subsequent issues not covered by the Limited Warranty.

Ownership

The ownership of all products and the risk of loss to such products will transfer to you at the time Rize Bikes delivers such products to the shipping couriers.

We reserve the right to terminate your right to use the products if the payment company chosen to process your payment declines payment or requires us to return any payment made for the products for any reason. In this case, the products shall be considered our property until payment is received in full and all disputes resolved. The Limited Warranty will also be invalidated until a resolution is reached.

Limited Warranty

All products offered by Rize Bikes are only warranted to the extent expressly stated in the Limited Warranty document as provided on the Rize Bikes website under the Support section.

Rize Bikes reserves the right to update the Limited Warranty at any time as long as the updates do not affect the customers’ rights to service, repairs, and replacements under the original terms. Such updates may include, but are not limited to, language, terms, conditions, processes, and requirements. The Limited Warranty is available via various channels, but the copy provided on the Rize Bikes website shall be considered the most current version and the only copy in enforcement.

Please visit this link for the complete Limited Warranty Policy.

Components Not Covered Under Limited Warranty

Components considered consumable and/or subject to regular wear and tear are not covered under the Limited Warranty. Please refer to the What is Not Covered Under the Limited Warranty section of the Limited Warranty for a complete list.

Components damaged in the case of accidents, improper storage, natural disasters, unauthorized tempering, or failure to follow instructions during assembly, installation, maintenance, or repairs are not covered under the Limited Warranty. For a complete list, please refer to the What is Not Covered Under the Limited Warranty section of the Limited Warranty.

What Voids the Limited Warranty

  • Commercial use: Use as part of a Rental Fleet or as a Company Vehicle for travel or courier purposes.
  • The installation of any electrical components not originally supplied by Rize Bikes.
  • Unauthorized tempering or reprogramming of electrical components.
  • Unauthorized modification, alteration, and addition to Covered Components and eBikes.

Purchase and/or Service Requirements for eBike Power & Lock Components

To help combat eBike theft, customers intending to purchase and/or service specific parts and/or accessories must provide proof of purchase for their eBikes. Otherwise, Rize Bikes reserves the right to refuse the sale and/or service of the following items:

  • Batteries, both Primary and Secondary
  • Battery Lock
  • Battery Key
  • LCD

Return Policy

All returns are subject to a 15-25% restocking fee. All returns must be first approved by Rize Bikes. Any unauthorized returns will be rejected and sent back to the owner at the owner’s cost.

For a complete list of products eligible for returns, please refer to the Order Return section of the Return Policy. All returns are subject to the process, conditions, and terms outlined in the Return Policy.

Please visit this link for the complete Return Policy.

Exchange

The customer may request to exchange an eBike within 14 days of receiving it. The eBike must be free of any damage, dirt, dust, stain, or signs of wear and tear and must be in the original packaging and condition in which it was received. In the case of an exchange, the restocking fee is waived; however, the customer is responsible for the return shipping cost and the shipping cost of the replacement eBike. If the exchange results in an excess of payment for the customer, the difference will be credited to the customer in the form of a gift card. Contact Rize Bikes for a quote on the shipping costs when requesting an exchange. The decision to approve or reject an exchange is at the sole discretion of Rize Bikes.

Refunds and Reimbursements

All refunds and reimbursements are sent via the original payment method for the order. For the complete refund and reimbursement policies, please refer to the Return Policy and the Claims Process section within the Warranty Policy.

Sales Tax

In Canada, all orders are subject to Federal and Provincial sales taxes as follows:

  • Alberta: 5% GST
  • British Columbia: 5% GST; 7% PST on accessories and parts (eBikes exempt from PST)
  • Manitoba: 5% GST
  • New Brunswick: 15% HST
  • Newfoundland and Labrador: 15% HST
  • Northwest Territories: 5% GST
  • Nova Scotia: 15% HST
  • Nunavut: 5% GST
  • Prince Edward Island: 15% HST
  • Ontario: 13% HST
  • Québec: 5% GST
  • Saskatchewan: 5% GST
  • Yukon: 5% GST

Payments

Rize Bikes accepts the following payment options for online orders:

  • Major credit cards such as Visa, MasterCard, and American Express
  • Interac e-Transfer
  • PayPlan by RBC
  • Affirm

By submitting payment for an order with a selected payment method, the customer agrees to the terms and conditions associated with such method.

PayPlan by RBC, Affirm, and National Powersports Financing are financing options available through partnerships with Rize Bikes. Rize Bikes is not liable for any agreements or communications between customers and these financing companies. Customers are entirely responsible for managing their interactions and resolving any issues with these financing companies.

Referral Program

To qualify for a Referral Reward, the referred person must:

  1. be a new customer
  2. provide the name of the referrer at the time of purchase, and
  3. make an eBike purchase on the Rize Bikes website.

Referring customers will receive their Referral Rewards after the referral is confirmed and the referral credit is approved by Rize Bikes. Customers are limited to referring one (1) person per household. Referring customers may only earn one (1) Referral Reward per referred person. In the event a referred person returns an eBike, the Referral Reward awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing Rize Bikes account under an alternate email address.

Limitations

Referral Rewards are not eligible to be combined with other discount codes, sale codes, or promotions.

Gift Card

Gift Cards are delivered by email and contain instructions to redeem them at checkout. Please check your Junk and SPAM folders if the Gift Card is not delivered to your inbox. It is the customer’s sole responsibility to ensure the email address provided at the time of checkout is accurate and able to receive the Gift Card delivery. Rize Bikes shall not be held responsible for any lost Gift Cards due to incorrect email addresses and customer neglect and shall not be responsible for providing remedies such as issuing refunds or credits.

Legal Regulations

It is the customer’s responsibility to check their local laws and regulations before purchasing and operating an eBike. Rize Bikes is not responsible for any fines and/or punishments resulting from the breach of such laws and regulations.

Street Legality

In Canada, eBikes are considered street legal if their motor output does not exceed 500 watts and their maximum speed does not surpass 32 km/h. However, customers are obligated to familiarize themselves with local laws and regulations related to eBikes before using them in public areas. Laws and regulations can differ across municipalities, provinces, parks, and public trails. It is crucial to be fully informed about local laws and regulations prior to operating eBikes in public spaces. Rize Bikes bears no responsibility for any fines or penalties incurred due to violations of such laws and regulations.

Liability Disclaimer

There are risks associated with the use of any bike that cannot be predicted or avoided and are the sole responsibility of the rider. You are responsible for your own actions while operating an eBike. Rize Bikes is neither responsible nor liable for any accidents or injuries, whether caused by you or others, that may occur during your operation of an eBike. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.

Bike Range & Performance

Please note that information regarding the range and performance of our eBikes are estimates and not guarantees. While Rize Bikes strives to provide accurate information on our eBikes to our customers, there are many factors that contribute to the real range and performance of an eBike, such as the age and condition of the battery, climate, level of pedal assist, speed, payload, and terrain. Depending on the various conditions, it is possible to get less or more than the expected range and/or performance.

Website Information

Pictures

All pictures are for representational purposes only. The actual product may vary in terms of color, appearance, decals, or accessories as shown in the pictures.

Specifications

While Rize Bikes strives to provide accurate information in the Specifications sections of each bike, Rize Bikes cannot guarantee the accuracy of the information at all times. Please note that sometimes parts are replaced with those different from what’s listed. Rest assured, all parts are thoroughly tested to guarantee compatibility and performance. If you need to confirm the exact information, please contact the Rize Bikes Customer Service team by email.

Pricing

All prices are subject to change without notice. We do not price match or offer rainchecks on our products.

Promotions and Discounts

Rize Bikes reserves the right to discontinue any promotion at any time without notice or reason. Promotions and Discounts are not eligible to be stacked for any single order.

An order is eligible for a price adjustment if a promotion or discount takes place within 14 days of its delivery date. This price adjustment will not be performed automatically. The customer must contact Rize Bikes to request an adjustment.

Right to Respect

We understand that having your eBike malfunction at any time may be stressful as you may rely on it as your only form of transportation. However, just as the Rize Bikes staff will treat you with respect and courtesy, we expect the same in return. Staff wellness is essential to us, and Rize Bikes will not tolerate any abusive, threatening, or discriminatory action and/or language toward our staff. We will issue a warning to discontinue service upon the first infraction; however, we reserve the right to terminate all services immediately if the behavior continues. All services refer but are not limited to, Q&A, warranty, and repairs. Once a decision has been made to terminate all services, it is final and will not be reversed.