Warranty

Our bikes are built using durable frames and quality parts supplied by solid brands. Each bike comes with a 12-month warranty against defects from the manufacturer. 


Electrical Parts

Electrical parts Include the LCD screen, throttle, controller, pedal assist sensor, motor, and battery. These parts are user-friendly and can be easily replaced by the user. If an electrical problem is found, our team will provide the necessary support to resolve the problem. Parts that defective beyond repair will be replaced and shipping costs will be covered.


Mechanical Parts

Mechanical parts that are found damaged upon receiving the bike are covered by the warranty. The warranty does not cover mechanical parts that are damaged as a result of using the product, including tires, brakes, gears, and pedals.


WARRANTY DOES NOT COVER: 

• Normal wear and tear

• Damage resulting from improper assembly and of the bike

• Damage or failure as a result of abuse, neglect, lack of maintenance, misuse, or accidents

• Damage resulting from improper charging of the battery or use of any charger not supplied by Rize Bikes

• Replacing headlights and taillights


Installation of any electrical components not originally supplied by Rize Bikes will void the warranty.

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