Your order will ship within 1-5 business days once your order is placed. You will receive a shipping confirmation with a tracking number after your package leaves our warehouse. Expected delivery date will be available on the courier tracking page.
Preorder delivery dates are only an estimate and we do not guarantee exact delivery dates.
COVID-19: Delivery Times
Beyond our control, major couriers may experience delays in shipment processing, tracking and delivery times due to increased order volumes and reduced staff. In very minor cases delivery times may take up to 3 weeks after the courier has full possession of your package(s). We will work hard to make sure you receive your package(s) on time.
Fedex and Purolator are our main couriers for ground shipping service. For rural areas we may ship with different couriers. Signatures are required on delivery.
Your bike will arrive to your doorstep in a big box, almost ready to hit the streets. All you’ll need to do is unpack, assemble the front wheel, mount the pedals, place the handlebar, and make sure everything is tight. Our team members are always available to assist by phone or email.
Shipping is FREE for all Ebikes and items that are included in the same order. Orders that include more than one bike usually ship together.
Northern / Remote Area Shipping
Shipping to remote or northern areas (Yukon Territory, Northwest Territories, Nunavut) may incur extra shipping costs. We will review your order and provide you with a quote before shipping your items out to you.