Shipping and Delivery Information

Shipping Time

Your order will ship within 1-5 business days once payment has been received. A shipping confirmation with a tracking number will be sent to the email address you provided at the time of purchase once your package leaves our warehouse. If you do not receive a shipping notification email within 5 business days, please check your spam or junk folder. The expected delivery date will be available on the courier’s tracking page.

Delivery Day

All eBike shipments will require an adult’s signature upon delivery. Please ensure that an adult is present to receive the shipment on the delivery day.

Shipping Method

FedEx, UPS, and Purolator are our main couriers for ground shipping services. We may use different couriers for rural and local deliveries. The choice of courier is at the sole discretion of Rize Bikes.

Shipping Cost

Shipping is FREE for all eBikes under most circumstances. Enjoy FREE shipping on parts and accessories with all eBike orders. Orders that include more than one bike will usually ship together.

Shipping to Remote Locations and the Three Territories

Shipping to remote areas, including the Yukon, Northwest Territories, and Nunavut, may incur additional shipping fees. Before processing your order, we will assess it and provide you with a detailed shipping quote.