Shipping

Shipping Time

Your order will ship within 1-5 business days once payment has been received. A shipping confirmation with a tracking number will be sent to the email address you provided at the time of purchase once your package leaves our warehouse. Please check your spam or junk folder if you do not receive a shipping notification email within 5 business days. The expected delivery date will be available on the courier’s tracking page. 

Delivery Day

All eBike shipments will require an adult’s signature upon delivery. Please ensure an adult is present to receive the shipment on delivery day. 

Shipping Method 

FedEx, UPS, and Purolator are our main couriers for ground shipping services. We may ship with different couriers for rural and local deliveries. Courier choice is at the sole discretion of Rize Bikes.

Shipping Cost 

Shipping is FREE for all eBikes under most circumstances. Enjoy FREE shipping on parts and accessories on all eBike orders. Orders that include more than one bike will usually ship together.

Northern / Remote Area Shipping

Shipping to remote locations and the three Territories (Yukon, Northwest Territories, and Nunavut) may be subject to extra shipping fees. We will review your order and provide you with a shipping quote before shipping your order.